Shipping and Returns

Shipping:

Shipping costs are the responsibility of the customer.  We ship worldwide.  Items will ship within 2 business days of order. 


Returns & Exchanges

In Store Purchases:

Items purchased in store have 7 days for return, exchange or refund.  All items purchased on sale are FINAL SALE.  Items much be unworn and in their original packaging in order to be considered for return.  Proof of purchase is required for any return or exchange. 

Online Purchases:

Items purchased online at theurbanshoemyth.com can be exchanged or returned within 10 days of purchase. Items much be unworn and in their original packaging in order to be considered for return. Proof of purchase is required for any return or exchange​. Email all return or exchange requests to theurbanshoemyth@gmail.com, subject RETURN REQUEST.  The Urban Shoe Myth will provide you with an RA #, which must be on the outside of the package. No items will be accepted for return unless accompanied by this number.  Boxes and packaging that is damaged during shipping will not be accepted.

Sale items may be returned for exchange or store credit only within 7 days of receipt of goods.  All sale items 30% off or more are FINAL SALE.  All jewelry is FINAL SALE.


Completing a Return or Exchange:

1. Email theurbanshoemyth@gmail.com with exchange, store credit or refund request. Include , and reason for return.
2. Once approved, the Urban Shoe Myth will issue a Return Authorization number (RA number) along with further instructions.
3. Wrap the parcel; write the RA number and on the outside of the package and return to the following address:
the Urban Shoe Myth

78 King Street

Saint John, New Brunswick

Canada

E2L 1G5​

RA #_________________

4. Email the Postal Service tracking number to theurbanshoemyth@gmail.com, subject line RA#_________.

Returns are processed within 2 business days of item receipt. You will be notified by email once the Urban Shoe Myth has initiated the refund or issued store credit. All refunds are provided in the same method as original payment.

Shipping and Duty

Shipping charges are non-refundable. Return shipping charges are incurred by the customer.  Parcels returned with COD will be denied.

Duty charges are the responsibility of the customer.  Any charges incurred by the Urban Shoe Myth from the return will be deducted from the customer's refund.



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