Shipping costs are the responsibility of the customer. We ship worldwide. Items will ship within 2 business days of order.
Returns & Exchanges
In Store Purchases:
Items purchased in store have 7 days for return, exchange or refund. All items purchased on sale are FINAL SALE. Items much be unworn and in their original packaging in order to be considered for return. Proof of purchase is required for any return or exchange.
Items purchased online at theurbanshoemyth.com can be exchanged or returned within 10 days of purchase. Items much be unworn and in their original packaging in order to be considered for return. Proof of purchase is required for any return or exchange. Email all return or exchange requests to firstname.lastname@example.org, subject RETURN REQUEST. The Urban Shoe Myth will provide you with an RA #, which must be on the outside of the package. No items will be accepted for return unless accompanied by this number. Boxes and packaging that is damaged during shipping will not be accepted.
Sale items may be returned for exchange or store credit only within 7 days of receipt of goods. All sale items 30% off or more are FINAL SALE. All jewelry is FINAL SALE.
Completing a Return or Exchange:
78 King Street
Saint John, New Brunswick
4. Email the Postal Service tracking number to email@example.com, subject line RA#_________.
Shipping and Duty
Shipping charges are non-refundable. Return shipping charges are incurred by the customer. Parcels returned with COD will be denied.
Duty charges are the responsibility of the customer. Any charges incurred by the Urban Shoe Myth from the return will be deducted from the customer's refund.