Shipping and Duty:
Shipping costs are the responsibility of the customer. We ship to Canada and the US. Items will ship within 2 business days of order.
Shipping charges are non-refundable. Return shipping charges are incurred by the customer. Parcels returned with COD will be denied.
Duty charges are the responsibility of the customer. Any charges incurred by the Urban Shoe Myth from the return will be deducted from the customer's refund.
Pick up in store - Free
NB, NS & PEI - First item $12, each additional item $5
West, Central, Nfld - First item $20, each additional item $5
All States - First item $30, each additional item $7
Returns & Exchanges (if applicable):
In Store Purchases:
Regular price items purchased in store have 7 days for return, exchange or refund. All items purchased on sale are FINAL SALE. Items must be unworn and in their original packaging in order to be considered for return. Proof of purchase is required for any return or exchange.
Regular price items purchased online at theurbanshoemyth.com can be exchanged or returned within 10 days of purchase. Items must be unworn and in their original packaging in order to be considered for return. Proof of purchase is required for any return or exchange. Email all return or exchange requests to firstname.lastname@example.org, subject RETURN REQUEST. The Urban Shoe Myth will provide you with an RA #, which must be on the outside of the package. No items will be accepted for return unless accompanied by this number. Boxes and packaging that is damaged during shipping will not be accepted.
All sale items are a FINAL SALE and are not eligible for exchanges or returns. All jewelry, socks and BN3TH are FINAL SALE.
Completing a Return or Exchange:
78 King Street
Saint John, New Brunswick
4. Email the Postal Service tracking number to email@example.com, subject line RA#_________.